Deming's real legacy: an easier way to manage knowledge

Article Abstract:

W. Edwards Deming's enduring legacy is the plan-do-study-act problem-solving cycle which has become the cornerstone of the total quality management movement. This cycle has enabled many US firms to successfully steer their knowledge-driven operations because problem solving and knowledge creation are similar processes. Its success is based on Deming's recommendations to redesign problem-solving processes, jobs and employee development programs, and use special tools for organizing, analyzing and interpreting problem data.

Methods, Management science, Evaluation, Problem solving

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How the Deming philosophy transformed the Department of the Navy

Article Abstract:

The US Dept. of the Navy is undergoing an organizational transformation based on the teachings of W. Edwards Deming under the guidance of its Total Quality Leadership Office. The change, which was initiated by then Sec. of the Navy H. Lawrence Garrett III in 1989, has improved operations and resulted in cost savings because it is grounded on sound theory, leaders' commitment, a vision for the future and the dissemination of successful implementations.

Management, Usage, Case studies, Quality control

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Evaluating the success of a large-scale training effort

Article Abstract:

A study by the Navy reveals that total quality leadership (TQL) training will enhance the operations of global organizations. The impact of TQL training on organizational change was determined using evaluations based on trainee reaction, learning, behavior and results criteria. Results also show that leaders promote the success of organizational change implementation through example, goal-setting, providing resources and rewarding performance.

National Security, Organizational Methods NEC, Dept of the Navy, Research, Training, Organizational change, Leadership

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