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Imperfect information: The persistence of price dispersion on the web

Article Abstract:

A study on the relationship between mean price of durables and the degree of dispersion on web revealed that aggregate level, psychophysics of prices and individual-level perception helps to understand the process.

Author: Grewal, Dhruv, Lindsey-Mullikin, Joan
Publisher: Sage Publications, Inc.
Publication Name: Journal of the Academy of Marketing Science
Subject: Business
ISSN: 0092-0703
Year: 2006
Pricing Policy, Pricing, Product price

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The negative effect of policy restrictions on consumers' post-purchase reactions to price-matching guarantees

Article Abstract:

This article examines the potential negative impact of price-matching guarantees on consumers' perception of service quality and loyalty.

Author: Grewal, Dhruv, Estelami, Hooman, Roggeveen, Anne L.
Publisher: Sage Publications, Inc.
Publication Name: Journal of the Academy of Marketing Science
Subject: Business
ISSN: 0092-0703
Year: 2007
Methods, Resale price maintenance, Price maintenance

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Developing a deeper understanding of post-purchase perceived risk and behavioral intentions in service setting

Article Abstract:

The impact of service quality on perceived risk and loyalty of customer in health care settings is discussed.

Author: Grewal, Dhruv, Levy, Michael, Iyer, Gopalkrishnan R., Gotlib, Jerry
Publisher: Sage Publications, Inc.
Publication Name: Journal of the Academy of Marketing Science
Subject: Business
ISSN: 0092-0703
Year: 2007
Marketing procedures, HEALTH SERVICES, Health care industry, Customer relations

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Subjects list: United States, Analysis, Quality management, Customer service, Customer loyalty, Support services
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