Mandated performance measurement: a help or a hindrance?

Article Abstract:

Performance measurement is crucial to organizational development. This relationship was fully recognized by the Clinton Administration, thus, the implementation of the Government Performance and Results ACT of 1993 (GPRA). However, too much effort to mandate the use of performance measurement in the public sector can also be counterproductive. Certain evidences point to the use of performance management to have further control of the bureaucracy such as the oppositions to GPRA-like measures in the US and Canada. Other issues in the use of such measures are accountability and communications.

Public Finance Activities, Employee Evaluation, Public Administration & Finance, Laws, regulations and rules

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The pros and cons of participating in a quality award program

Article Abstract:

Managers should consider several factors before pursuing a quality award to steer their quality improvement initiatives. These include the tradeoffs between the potential benefits and costs with respect to the organizational goals, effect on employee morale, individual rewards, intraorganizational conflict and strategic planning.

Evaluation, Quality control, Organizational behavior, Awards (Prizes)

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Information technology and performance measurement: promise or peril?

Article Abstract:

The use of data-collecting and data-retrieval capabilities of information technology (IT) seems suitable for recording performance measurement, but implementation of IT that incorporates such data can be problematic.

Research, Performance, Usage, Measurement, Information technology

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