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More than meets eye

Article Abstract:

A focus on traditional and modern approaches used for evaluating customer lifetime value (CLV ) is presented.

Author: Hardie, Bruce G.S., Fadar, Peter S., Ka Lok Lee
Publisher: American Marketing Association
Publication Name: Marketing Research: A Magazine of Management & Applications
Subject: Business
ISSN: 1040-8460
Year: 2006
Methods

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Don't oversimplify

Article Abstract:

The use of probability models to estimate customer lifetime value is critically analyzed.

Author: Seetharaman, Seethu
Publisher: American Marketing Association
Publication Name: Marketing Research: A Magazine of Management & Applications
Subject: Business
ISSN: 1040-8460
Year: 2006
Usage, Probabilities, Probability theory

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Still some weaknesses

Article Abstract:

Fader-Hardie-Lee approach to evaluating customer lifetime value is critically analyzed.

Author: Lemon, Katherine N.
Publisher: American Marketing Association
Publication Name: Marketing Research: A Magazine of Management & Applications
Subject: Business
ISSN: 1040-8460
Year: 2006

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Subjects list: United States, Evaluation, Marketing research, Customer loyalty, Consumer research, Criticism and interpretation
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