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Radio advertising in information strategy: differences between services and products

Article Abstract:

The medium of radio advertising can be an important part of marketing campaigns of industries who sell services instead of products. Unfortunately, most businesses who make use of the medium do not know how to exploit its strengths or overlook it altogether favor of television ads or direct mail. Firms who employ the medium can elicit positive response from consumers by improving production values such as advertising copy and by providing adequate information about the business such as telephone numbers or addresses.

Author: Abernethy, Avery M., Butler, Daniel D., Gray, James I.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 1997
Advertising Management-Radio, Copywriting, Management, Marketing management, Radio advertising, Advertising copy

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Services advertising: a framework to its effectiveness

Article Abstract:

The unique characteristics of the service industry pose distinctive problems in formulating advertising strategies for service providers. A previously developed classification scheme of services, if adopted for advertising, may provide a solution. Four service characteristics which can be used in advertising are identified. These are intangibility, heterogeneity, inseparability/perishability and characterization as sequence of events.

Author: Gandhi, Nimish, Hill, Donna J.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 1992
Planning

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Conveying service quality through advertising

Article Abstract:

An exploratory study is conducted to assess how service providers try to impart the quality of their offerings to consumers through advertising. Five measures of service quality concerns used in selecting and evaluating firms are cited. These are reliability, responsiveness, assurance, empathy and tangibles. Results show that relatively few quality cues are communicated by service providers in magazine advertisements.

Author: Day, Ellen
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 1992
Product quality

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Subjects list: Advertising, Services industry, Service industries
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