Structure in product line management: the role of formalization in service elimination decisions

Article Abstract:

Formalization in financial institutions' product line elimination decision is explored. A formal survey in UK financial services sector was conducted in order to measure the level of formalization during elimination decision-making, relate formalization to a set of contextual factors, and determine the effects of formalization on the content of elimination process. The results provide important managerial implications and useful insights for future research.

Strategy & planning, Planning, Surveys, Product management, Company business planning, Report

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Service elimination decision-making analysis of candidates for elimination and remedial actions

Article Abstract:

The author presents information regarding the British financial services industry. Topics include customer relations, strategic planning, and market development.

Customer Relations, Decision-making, Decision making, Strategic planning (Business), Market development

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The evaluation stage in the service elimination decision-making process: evidence from the UK financial services sector

Article Abstract:

The customer service factors that are considered by financial services for product discontinuation decisions are examined.

Product discontinued, Evaluation, Customer service, Product discontinuation, Support services

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