The Trends in a Water Authority

Article Abstract:

In-house computers and a variety of financial models have been developed and are available to the regional water authorities. Future management needs to link financial and non-financial data with that held in the mainframes. Flexibility is essential for the use to take full advantage of the information. The data base environment coupled with query languages provide the opportunity to fill those needs. The system, known as Complaints Recording Incidents and Enquiries System (CRIES), is discussed in detail with a diagram modeling flow of information. Its purpose is to sharpen accountability and assure appropriate action on complaints from customers.

Management information systems

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Water regulator tells companies to extend meeting 'selectively.' (Ian Byatt)

Article Abstract:

Water regulator Ian Byatt proposed that metering be imposed selectively in areas of the UK where the benefits to customers are greater than the costs of installation. Byatt also recommended replacing the current tariff structure which makes no distinction between unmetered and metered water consumption. He urges water utilities to be customer-friendly and to look into the possibility of property banding where metering is inappropriate.

Water supply, Management, Installation, Water utilities, Social policy, User fees, Water-meters, Water meters, Byatt, Ian

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Information Exchange

Article Abstract:

Automatic billing is analyzed as to its effectiveness in different areas of Great Britain's public utilities. It has been both cost saving and time saving for those that have used it, both from bills/expenditure analysis and energy monitoring viewpoints. However, the gas boards and water resources do not have the available computer resources to fully implement this.

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