The relationship of differential loci with perceived quality and behavioral intentions

Article Abstract:

The different factors that contribute to customer satisfaction with service quality are discussed. Customers who believe service quality depends upon the employee are concerned with what service is provided. Customers who believe service quality depends upon management are concerned with how the service is provided. Customers who equate service quality as the equal responsibility of the employee and management are concerned with the physical surroundings in which the service is provided.

Public affairs, Service Industries, Services industry, Public opinion

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The impact of service provider emotional intelligence on customer satisfaction

Article Abstract:

A study conducted on a community sample of 150 participants reveals that emotional intelligence of service provider is the major factor, which influences the customer satisfaction.

Influence, Customer relationship management, Emotional intelligence

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A model of fan identification: antecedents and sponsorship outcomes

Article Abstract:

A model of sports fan behavior is developed based upon levels of loyalty.

United States, Consumer Behavior, Models, Behavior, Customer loyalty, Sports spectators, Consumer behaviour

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