The spirit of leadership and a commitment to quality transform SSM Health Care system

Article Abstract:

SSM Health care, St. Louis, Missouri, became the first health care organization in May 2002 to win the coveted Malcolm Baldrige National Quality Award for performance excellence and quality achievement. The transformation is based on the commitment to continuous improvement and the adoption of a new spirit of leadership, which believes that every SSM employee has the capacity to lead.

HEALTH SERVICES, Professional Organizations, Medical Associations, Health care industry, Achievements and awards, Medical societies

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Systemic versus nonsystemic approaches to quality improvement

Article Abstract:

Quality improvement systems are driven by employees. These systems must be integrated, ongoing and involve everyone. Employees must receive continual feedback and a chance to learn.

Quality Control Management, Methods, Quality control, Total quality management

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Quality is not free for U.S. homebuilders

Article Abstract:

Quality management practices in US home construction are discussed.

Construction, Residential Buildings, Residential Building Construction, Product quality, Engineering Services, Engineering & Architectural Svcs, Engineering & Architectural Services, Industry Overview, Construction industry, Residential construction, Quality management, House construction

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