Alert systems tie help desks to technicians
Article Abstract:
Developers of help desk packages have implemented alert systems that inform help-desk technicians regarding situations that need their attention. Datawatch Corp of Wilmington, MA, has added the Q-Alert module to its Q-Support help-desk software which allows technicians to be informed via alpha numeric pagers about problems. DK Systems Inc of Chicago, IL, said that the new alert system for its DKHelpDesk product boosted the communications to technicians, and enable the help desk to keep in closer touch with the systems it covers.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
Diagnostic tools targeting varied audiences
Article Abstract:
Computer support tools providers are coming out with products designed to help IT problem solvers in all levels of an organization. These new products, while not providing traditional diagnostic capabilities, assist traditional IT problem solvers in dealing with an ever growing number of equipment and products. Some of the tools provide a programming environment that allows technicians to get at the root of the problem through a question-and-answer format.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
Disaster recovery planning tools offer more services
Article Abstract:
Strohl Systems and Tamp Computer Systems have upgraded their business recovery software products that offer users more flexibility in designing and constructing their conntingency plans. Strohl Systems' BIA Professional 2.0 is equipped with an open method for entering contingency planning data. Similarly, Tamp Computer Systems' product is equipped with a data-base model for the retrieval and storage of company information.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Real-time video engines. Intel gets more speed from less chip. Price-busting digital video
- Abstracts: Astea adds remote capabilities to Heat. Measuring customer feedback gets easier. ServiceWare helps knowledge authoring
- Abstracts: Tool kit aimed at help-desk managers. Knowledge tools upgraded
- Abstracts: New certification targets support sites. Wave enhances Internet delivery services