Big names heading into services software

Article Abstract:

The leading names in the information technology industry are adopting the service management and customer interaction software which, for a long time, has been the realm of home-grown and non-automation apps. The arrival of Oracle and SAP in the market with support-related software has elicited mixed reactions from smaller firms. However, smaller firms who have always handled the service software business should not be concerned about the newcomers since there will still be a market for strong service management/customer interaction products.

Market information - general, Custom Computer Programming Services, Software Support Services

---

Microsoft holds onto Entex as service provider

Article Abstract:

Microsoft Corp awarded Entex Information Services Inc a three-year contract for help desk and deskside PC support that will cover a large number of the former's employees. Under the contract, Entex will establish at Microsoft an 'Office of Continuous Improvement' designed to determining the cause of computer glitches and eliminating their root cause. Entex has been providing PC support for the software giant's employees since 1996 in over 40 locations and 60,000 end users in the US alone.

Computer Software, Software Publishers, Use of services, Computer Systems Design and Related Services, Contracts & orders received, Contract Software & Services, Software, Microsoft Corp., Software support services

---

Similar abstracts:

• Abstracts: Latest Windows CE release heralds new handheld devices. Netscape's Communicator 4.0 vs. Microsoft's Internet Explorer 4.0
• Abstracts: Novell revamps on-line Support Connection. Microsoft forges ahead for on-line support. Cognos bolsters support services
• Abstracts: HP maps out specifics for NT services. Support Services Institute launched globally. On-line support delivery matures
• Abstracts: Oracle releases OLA 2.0 on-line service. McAfee introduces Saber LAN workstation 6.02
• Abstracts: Users face flood of online training tools. Support managers can leap to short list of software vendors

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.