Forrester charts the future of customer service applications

Article Abstract:

Forrester Research Inc has published the report 'Packaged Application Strategies: Customer Apps Grow Up' which covers the status and predicts the future of the customer applications market. The report projects marked growth in customer support, sales automation and customer service. Factors that would affect the future of the market are defined as the increased use of the Internet, a flight from home-grown applications, the advent of ERP software manufacturers and the further development and acceptance of self-help and knowledge base tools.

Marketing Research and Public Opinion Polling, Market Research Services

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TechSearch takes on professional services

Article Abstract:

Executive search firm TechSearch has created a Professional Services Division to provide its customers with improved services. It will examine opportunities for outsourcing, automation and better service delivery as well as recommendations for proper staffing and productivity enhancements. The new division also aims to leverage the talents of its highly skilled support group in solving the challenges that face TechSearch's customers.

Employment Placement Agencies, Employment Agencies

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