Siebel Systems Inc.'s Siebel Service Enterprise

Article Abstract:

Siebel Systems Inc's customer support tool, Siebel Service Enterprise, offers excellent call management capability. The software package also offers good call loggin, allowing users to keep track of important information. The product also includes a parser for reading and intrepreting e-mail, allowing the automatic conversion of an e-mail into a call. Siebel Systems, a publicly traded company, had 1997 revenues of $118.8 million, up 203% from the previous year.

Product information, Siebel Systems Inc.

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Peregrine Systems' ServiceCenter V.2.1

Article Abstract:

Peregrine Systems Inc offers the ServiceCenter v 2.1 for business applications with added data replication features. The Distributed Ticketing and Distributed Query Services enhances the software's database processing and replication properties. ServiceCenter also features the IR Expert text serch-and-retrieval system. The main weakness of the product is the absence of a mobile client.

Business management software, Information management software, Peregrine Systems Inc.

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Primuus' Primus SolutionSeries

Article Abstract:

Primus Knowledge Solutions Inc of Seattle, WA, has released its SolutionSeries package of help desk software products. The product is based on a three-tier architecture which allows scalable deployment in a single-site configuration. The product set consists of SolutionSeries Server, SolutionBuilder, Solution Explorer, SolultionPublisher, SolutionAdmin, SolutionX and Solution Reports.

Primus Knowledge Solutions Inc.

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