Speaking Practically: System Planning Demands Quality People

Article Abstract:

The implementation of a computer system can often be more critical than the actual computer itself. Careful planning and a willingness to compromise are necessary in order to ensure a smooth transition. A person who is capable, well-respected and decisive should be appointed to oversee and supervise the transition. The person who satisfies these characteristics would most likely be able to allay the fears and apprehensions of employees during the transition period. An office systems manager should also possess good communications skills as well as diplomacy. A transition period that sustains high morale can be as beneficial as the computer facilities being installed.

Systems development, Morale, Personnel, Personnel Problems, System Development

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Speaking Practically: The Burdens of Being an OA Pioneer

Article Abstract:

Those involved in implementing office automation often encounter resistance evident in managerial double talk. Coordinators and and administrators are accused by management of not having relative experience, in-depth knowledge of company needs, objectivity or cost justification. Encouraging signs of support are seen. Associations and publications are including automation terms in their titles; product advertisements are commonplace; courses are being offered by schools and retailers.

Cost benefit analysis

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Speaking Practically: Teamwork and the Automated Office

Article Abstract:

The elimination of certain activities through office automation has precipitated the fear that social interaction accompanying the activities would also be eliminated. The productivity that is expected to result from removing certain tasks is not guaranteed. Automation planning must take into consideration the users' desires and concerns, thereby instilling enthusiasm and motivation.

Human Factors, Team Approach, Attitude

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