Pleasing customers is hard work, not ideology

Article Abstract:

Experts in the building industry share their views on the need for total quality management (TQM). They believe that TQM entails dedication, cooperation and education throughout the company's hierarchy. Companies need to define their quality goals and gear their operations towards achieving these. They must encourage and motivate their employees about the importance of quality and ensure that they follow quality control measures. They should also conduct market research to determine consumers' preferences so that they can produce the right products of good quality at affordable prices.

Methods, Construction industry, Quality management, Total quality management

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Quality award entry: road map to customer-focused operations

Article Abstract:

The National Housing Quality (NHQ) Award aims to recognize builders who create and manage efficient production systems aimed at providing their clients with superior quality and value. It was patterned after the US Commerce Dept's Malcolm Baldrige Awards including its criteria and point system. However, the NHQ Award added product quality as another crucial criterion to assess the final home products using working drawings and photographs. Professional Builder and Remodeler and the National Assn of Home Builders Research Center created the award.

Achievements and awards, Professional Builder and Remodeler (Periodical), National Association of Home Builders Research Foundation

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Affordable water views spurt SilverLakes sales

Article Abstract:

Developer Fred Peterman of Harris Realty, Chicago, and builder Itchko Ezratti of GL Homes in Florida, are developing the SilverLakes planned community in Southwest Broward County, FL. SilverLakes include community plans Coconut Key, Coconut Cove and Coconut Sound with homes selling at an affordable $132,900. GL holds seven housing plans for this coconut series which are designed by the B.A.C. Architects of Boca Raton. The main attractions of the development are the lake, wetlands and parks.

Subdividers and developers, not elsewhere classified, Real estate agents and managers, Florida, Contracts, Design and construction, Housing developers, G.L. Homes of Florida Inc.

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