Study: Amazon treated customers best in Q4

Article Abstract:

A study of large U.S. retailers published by The Customer Respect Group, Boston, has revealed that Amazon.com stood first in providing the best treatment to its customers in the fourth quarter of 2004 while Payless ShoeSource was rated the worst. The study is based on the analysis of customers' online experiences during their interaction with the companies.

Marketing procedures, Surveys, Amazon.com Inc., AMZN, Rankings, Customer relations, Internet marketing

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Consumerinfo.com settles FTC charges

Article Abstract:

Information technology services firm Consumerinfo.com has settled information disclosure case with Federal Trade Commission. Complete details of this settlement estimated at $300,000 are presented.

Remedies, United States. Federal Trade Commission, Disclosure of information

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CareerBuilder uses analytics to track online lift

Article Abstract:

A focus on the successful usage of web site analytics methodology by CareerBuilder.com for tracking its website traffic is presented.

Analysis, Technology application, CareerBuilder Inc., Internet traffic

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