Abta fails holidaymakers

Article Abstract:

The Office of Fair Trading (OFT) has criticized the trade association Abta for not carrying out its obligations, following a complaint from a holidaymaker. Abta has to support consumers in fighting for a refund if one of its members fail to provide the holiday paid for, but Abta cancelled one holiday company's membership for failing to provide annual accounts and subsequently refused to help a couple who had booked a holiday with the company.

Lodging & Tourist Services, Accommodation, Passenger Transportation Arrangement, Travel industry, Membership, Association of British Travel Agents

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Law society helpline gets guilty verdict

Article Abstract:

The helpline set up by the L aw society to provide consumers with information about solicitors failed to inform about serious misconduct, despite the promises it made before two years that services would be improved. The helpline was set up by the L aw society in 2001 to help consumers make informed choices while hiring a solicitor.

Management dynamics, Services information, Services, Practice, Solicitors, Law Society

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Trouble in paradise

Article Abstract:

The Office of Fair Trading (OFT) received 341 complaints or enquiries about holiday clubs in the year 2004 and is investigating 40 clubs. The European Union Directive on Unfair Commercial Practices, that is likely to come in the year 2007, should outlaw some of the problems with holiday clubs, especially aggressive trading.

Legal issues & crime, Advertising, Advertising Activity, Company legal issue, Investigations, Travel clubs

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