All change at British Rail
Article Abstract:
British Rail (BR) is currently failing in providing good customer service, and passengers are worried about the implications of future privatisation. Out of Network SouthEast commuters, one in five believe BR's punctuality to be poor. One in three commuters has complained about an aspect of service within the last year. Trains do not meet the cleanliness requirements of two in five commuters, while about three in five are not pleased with train delay announcements. The public is worried that privatisation of BR will lead to a limited service and higher fares. The government needs to make improvements in BR's Passenger's Charter and ensure that tickets for more than one transport form are retained, to reassure customers. Poor advice on train information given by BR staff and how to complain about services are also discussed.
Publication Name: Which?
Subject: Consumer news and advice
ISSN: 0043-4841
Year: 1993
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Rail fares fiaso
Article Abstract:
British Rail (BR) passenger information given by the 25 train operating companies (TOC's) in the United Kingdom is often misleading and incorrect. The BR privatisation scheme means that TOC's are competing for business on the same routes. Even though these must provide the cheapest travel options when asked, they are quoting or charging prices which is usually more expensive than necessary. The Consumers' Association feels that an independent body should be employed to issue this information, and that no more TOC's should be created until this has been done.
Publication Name: Which?
Subject: Consumer news and advice
ISSN: 0043-4841
Year: 1996
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No security
Article Abstract:
Mortgage payment protection insurance policies in the United Kingdom are failing to provide the service which is popularly believed to be available. The Consumers' Association does not endorse insurance policies of this kind, because the terms can be varied by the insurer at any time, and most policies contain many exclusions. Even if the insured is protected by the policy, payments are slow to arrive, and in most cases they will only cover the insured for a period of up to 12 months.
Publication Name: Which?
Subject: Consumer news and advice
ISSN: 0043-4841
Year: 1996
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