Breaking the code

Article Abstract:

A10-minute call made on a 0845 number instead of a 01 or 02 one, from a BT landline to another part of UK at the weekend involves huge costs with premium rates. It is suggested that companies with call centers must pay a part of it because it is unethical for companies making money out of people calling an 0870 number to complain to a customer service department.

Commodity & service prices, Adults, Prices and rates, Surveys, Company pricing policy

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Kill bills

Article Abstract:

Details are given regarding the 'bundles' offer that include phone, cable digital TV and Internet access for a fixed monthly bill. Experiment was conducted with respect to this offer on given two families, the Ghandhis and the Francises, a communications makeover to help them get the services they want, and to cut their bills.

Financial management, Management dynamics, Management, Finance, Company business management, Company financing, Family allowances (Welfare), Family allowances, Telephone billing services

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Smashing BT's monopoly

Article Abstract:

The UK based home phone company BT is preferred by around 70 percent of the people in the homeland. The company offers line rental and calling on the single bill. BT makes available CPS over the lines to the customers that even the cable customers of NTL or Telewest are deprived of.

Services information, Services, BT

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