Currently happy

Article Abstract:

First Direct came out tops in a 'Which?' survey of customer satisfaction with the banking service provided by their bank or building society. The Alliance & Leicester, Nationwide Building Society, Bank of Scotland and Royal Bank of Scotland are all recommended for clients who stay in credit and also for those that tend to go into the red. The survey also revealed that customer satisfaction with Abbey National is at an all-time low.

Banking Institutions, Depository Credit Intermediation, DEPOSITORY INSTITUTIONS, Services, Banks (Finance)

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Who do you trust with your life savings?

Article Abstract:

Experts evaluated 100 financial planners in terms of reliability and performance for the investor. Most performed well for investors with large amounts of money, but only performed on a mediocre level for lesser investors. Most scored well in terms of legal obligation, risk explanation and rationality of analysis, but scored poorly on customer service, disclosure on types of investments, and explanation of fees.

Management, Cover Story, Retirement planning, Financial planners

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Savings: on no account

Article Abstract:

Taxes and fees often cause people to lose money on their savings and banking accounts. Term deposits can help pay for such fees, and perhaps earn some interest profits. Tips on analyzing the real costs of consumer banking services are provided, and dozens of bank accounts are compared.

Australia, Consumer education

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