Don't fall at the first hurdle: got a complaint about your bank or building society? if at first you don't succeed, don't give up - the ombudsmen are there to help

Article Abstract:

A survey found that few complaints with financial companies are taken on to ombudsman schemes, and many are left unresolved. Ombudsman schemes are aimed specifically at resolving customer complaints, and awards of up to 100,000 can be made. The survey found that current accounts and mortgages cause the most complaints, and often the complaint was not resolve at the first attempt. Of the complaints that were resolved only half were satisfied with the outcome. Four major banks and building societies appeared regularly in the survey including Lloyds, which resolved many complaints itself and took less time than average to do so. Banks, building societies and mortgage lenders are required to have internal procedures to handle complaints, but many companies do not routinely inform people of the full complaints procedure. Various ombudsmen schemes are described and other alternatives such as arbitration or going to court are briefly discussed.

Methods, Management, Financial institutions, Consumer complaints

---

National Savings: some of these schemes offer a better return than bank or building society savings accounts

Article Abstract:

Some National Savings (NS) schemes are tax free, with others taxable, although interest is paid gross. Capital Bonds offer a five year fixed return and are useful if you are a non-taxpayer. First Option Bonds are one year fixed rate schemes and Income Bonds pay the return on your savings as a regular monthly income. Investment Accounts require notice of one month for withdrawals and Ordinary Accounts are instant access passbook accounts. Pensioners Bonds are available to those of 60 plus and are a good deal, particularly if you are not a taxpayer.

Services, Savings accounts

---

Building a Web page

Article Abstract:

Advice on designing a site for the World Wide Web is presented. An evaluation of web site design packages is also presented, including the Microsoft Front Page 2000.

Usage, Design and construction, Web sites, Web site design, World Wide Web

Similar abstracts:

• Abstracts: Bank to the future: Changes to the way we do our banking and pay for goods and services, are just around the corner
• Abstracts: Hospital care: knowing your rights and what to expect from a stay in hospital can help relieve any anxiety. Restaurant rights
• Abstracts: Is it worth going private? Going, going, gone. Going green
• Abstracts: Pocket cinema: So what comes after MP3? Why, MP4.... A toolbox in your pocket. Pocket PCs
• Abstracts: Summer sparklers. Colour me good. Corking good fizz

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.