How does your bank rate?

Article Abstract:

Approximately 3,800 bank and building society members were surveyed on overall satisfaction with their current banking service. Respondents were most satisfied with Yorkshire Bank, Royal Bank of Scotland, FirstDirect, Co-operative Bank and Abbey National. The worst rated banks were NatWest, Midland and Lloyds. FirstDirect and Co-operative Bank offer the best current accounts in terms of efficiency, while Midland offers the worst. While half of UK banking customers holds current accounts with National Westmorland, Midland and Lloyds, these banks rated poorly for overall satisfaction.

Bank holding companies, National commercial banks, Surveys, Royal Bank of Scotland PLC, National Westminster Bancorp Inc., Lloyds Bank PLC, Midland Bank PLC (London, England), Firstdirect, Yorkshire Bank PLC, Co-Operative Bank PLC

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Current accounts

Article Abstract:

Issues are presented concerning the services offered by banks to current account customers. The interest credited to the account, the charges made for overdrafts, and account facilities are discussed.

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How does your bank rate?

Article Abstract:

An evaluation is presented of the current account facilities offered by banks. Mistakes made by banks, charges for overdraft facilities and account charges are discussed. League tables are included.

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