Servicing

Article Abstract:

Buyers of high-volume photocopiers should pay particular attention to the choice of a service contract. It is important for machines to be serviced regularly to ensure that minor faults do not lead to unexpected breakdowns. Response times to call-outs are also important. Some contracts include a clause promising a call-out within a particular timespan, and also a promised timescale for completion of a repair. Some provide for a loan machine. Contracts can also include guarantees as to expected length or service, provided that a machine has been well-maintained.

Services

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Legally speaking

Article Abstract:

Buyers of photocopiers should ensure that they are fully aware of the terms of their contract, as there have been problems in this area in the past. Sometimes dealers try to persuade customers to sign a blank contract, but customers should never do so. All aspects of any agreement should be obtained in writing, to ensure that no false statements are made. Buyers should beware of limitation or exclusion clauses and attempts to vary a contract.

Equipment and supplies

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