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Return policies and the optimal level of "hassle."

Article Abstract:

Retailers tend to offer generous return policies when their products' worth cannot be used up for a short span of time and when they can get premium value for the returned goods. Low-hassle policies are likewise tendered when their product lines allow for cross-selling. An analytical model and data culled from retail stores have further established that management-wise, it is advantageous for retailers to vary their policies from product to product according to the level of moral hazard involved.

Author: Gerstner, Eitan, Davis, Mac, Hagerty, Michael
Publisher: Elsevier B.V.
Publication Name: Journal of Economics and Business
Subject: Economics
ISSN: 0148-6195
Year: 1998

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Return policies and the optimal level of "hassle."

Article Abstract:

Retailers tend to offer generous return policies when their products' worth cannot be used up for a short span of time and when they can get premium value for the returned goods. Low-hassle policies are likewise tendered when their product lines allow for cross-selling. An analytical model and data culled from retail stores have further established that management-wise, it is advantageous for retailers to vary their policies from product to product according to the level of moral hazard involved.

Author: Gerstner, Eitan, Davis, Mac, Hagerty, Michael
Publisher: Elsevier B.V.
Publication Name: Journal of Economics and Business
Subject: Economics
ISSN: 0148-6195
Year: 1998

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Soup

Article Abstract:

A market intelligence report on prepared soup is presented. Issues concerning market trends, the supply structure, consumer preferences for tinned, packet and fresh soups, and retail distribution are discussed.

Publisher: Mintel International Group Ltd.
Publication Name: Market Intelligence
Subject: Economics
ISSN: 1366-6673
Year: 2000
Soups

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Subjects list: Management, Retail industry, Retail trade, Marketing, Retail stores, Customer service, Merchandising
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