Go the extra mile with a big smile

Article Abstract:

Universities must pay attention to the service they provide to everyone, including students, staff, parents and the local community, as well as being environmentally responsible and supporting staff to volunteer. Several experts recommend that university managers need to keep their promises to their 'customers', be accessible, and listen to and act on any feedback they receive.

Services information, Services, Student-administrator relationships, Student-administrator relations, Teacher-administrator relationships, Teacher-administrator relations

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Parental guidance

Article Abstract:

Analysis of the difficulties that many parents experience in letting go when their children move from school to college and begin to develop and control their own lives. Ways in which universities in the UK can help parents deal with the transition are suggested.

Analysis, Education, Parent participation (Education), Home and school, Instructions

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Imbalance of talent

Article Abstract:

Students from state schools are still underrepresented at the UK's leading universities. Policy makers and universities need to work harder to address this imbalance.

Social classes, Social class, Educational aspects

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