Premium blend: using call centers for sales as well as service

Article Abstract:

Call centers can be used by public utilities to respond to customer service and handle sales functions. These two activities can be integrated into the call center by highly trained customer service agents through the proper use of the computer and telephone systems.

Management, Services, Public utilities, Customer service

---

TV series zaps Consumers with old rerun on 'wired' cows

Article Abstract:

The television news show '60 Minutes' reran a show involving a dispute between a farmer and Consumers Power Co over the causes of decreased milk production of the farmer's cows. The causes and effects of stray voltage are addressed.

Combination utilities, not elsewhere classified, Electric utilities, Environmental aspects, Media coverage, 60 Minutes (Television program), Consumers Power Co., Electric currents, Vagrant, Stray currents

---

Condensers in series work well

Article Abstract:

Flat-jet condensers shown superior to surface condensers.

Design and construction, Condensers (Steam), Steam-engines, Steam condensers, Steam engines

Similar abstracts:

• Abstracts: Japan takes lead in harnessing sun for residential electricity. ISO9000 registrations in Japan nearing 20,000
• Abstracts: Pricing weather derivatives. Line withstands severe wind, snow
• Abstracts: Demand returns, utilities are ready, but uncertainty restrains them. Demand control: a cost-effective approach
• Abstracts: Nuclear policy boosts market potential. Energy chief sweats out House hearing. Did DOE try to 'do in' nuclear power?

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.