Aisin envisions its path to success

Article Abstract:

Aisin Seiki Co Ltd is an automotive parts, home and industrial appliance manufacturing subsidiary of the Toyota Group. Its three management policies are the absoluteness of quality, long-term management vision and the application of total quality control (TQC) in improving and reinforcing the company's structure. The four periods in the history of the company's TQC, which correspond to the changes in the company's visions, are discussed. Also included here are corporate plans for the future involving contrbutions to the development of an international society.

Management, Aisin Seiki Company Ltd.

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Help wanted: one statistician consultant

Article Abstract:

The quality and customer service levels of Porter Memorial Hospital in Northwest Indiana improved greatly after the services of a university statistician where employed as a hospital consultant.

Services, Statisticians, Hospital consultants

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ISO 9000 without a paper manual

Article Abstract:

Issues concerning quality management standard ISO 9000 are discussed. In particular the application of the standard to an engineering consulting firm is described.

Methods

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