As R&D penetrates the service sector, researchers must fashion new methods of innovation management

Article Abstract:

The experiences of General Electric Co and Andersen Consulting in applying research and development (R&D) to service industries are discussed. In the past, service industries did not have a clear attitude towards R&D because they thought that new technology can be simply acquired and customized by vendors. In GE's case, it developed a technology to automate the authorization for auto leases for its financial subsidiary. For Andersen Consulting, research has three goals: to create new businesses, to develop new ideas and to tell customers that they are working on future and present solutions.

Prepackaged software, Computer Software, Software Publishers, Electric Industrial Equipment, Electrical Equipment Manufacturing, Electrical Industrial Apparatus, Research, Usage, Computer software industry, Software industry, Software, Electrical equipment and supplies industry, Electric equipment industry, Industrial equipment, Electric equipment, General Electric Co., GE, Andersen Consulting

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Skunk works, 1990s-style

Article Abstract:

An increasing number of large high-technology companies are relying on skunk works to keep their competitive edge over smaller and more nimble competitors. Skunk works are small groups of scientists, engineers and other support personnel who develop advanced technological ideas. However, a corporate culture must be appropriate to support a countercultural entity that will make skunk works successful. Top managers must support the skunk works and check its personnel on its day-to-day corporate activities.

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Assessing the R&D- business relationship

Article Abstract:

Chevron Research and Technology has employed the Second Generation R&D to align its R&D with its business needs. The company believes that keeping a customer-supplier relationship in terms of technology is important in meeting the business' strategic goals. They also believe that there is a need for an Alignment-to-Partnership Assessment Tool to facilitate the necessary dialogue between a technology provider and a company.

Partnership, Partnerships

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