The secret to Fidelity's success

Article Abstract:

Edward C. Johnson 3d has grown Fidelity Investments from a small money-management company to the largest mutual-fund company in the country. His focus is on customer service; he maximizes that with technology, and by hiring the best people, training them well, and encouraging innovation. The chairman of National Quality Month, he believes that 'the basis for all quality processes is a sound system of measurement.'

Management investment, open-end, Management, Officials and employees, Interview, Mutual funds, Fidelity Investments, Johnson, Edward C., III

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1997 salary survey

Article Abstract:

A complete salary survey for full-time employees and self-employed consultants is given. Separate categories including salary by company size; number of employees overseen; industry; number of years in current position; number of years in quality field; number of years in current position and in the quality field.

Reports, Wage surveys

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