Ford puts quality data in human hands

Article Abstract:

Ford Motor Co. of Dearborn, MI, has an extensive intranet which has become its worldwide central data repository. Through the council, Ford now uses the same quality metrics and measurements to simplify comparisons among product lines, divisions and countries. The firm has also tied both executive and middle-management compensation and bonuses to specific quality metrics. The firm's intranet receives up-to-date information on warranty service repairs, defects and feedback from customers while its external Web site receives 45 million visits per months.

Automobiles, Automobile Manufacturing, Methods, Quality management, Ford Motor Co., Total quality management, F, Information management

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Knowing more, earlier profiles in agility

Article Abstract:

Manufacturing firms such as Sun Microsystems, Boeing, and Volvo, which enjoy success in their respective fields, all adhere to company philosophies and strict product management strategies which have made them competitive. Sun employs quality and cost goals to survive in a volatile, limited product lifecycle market. Boeing stresses the importance of planning in product development to avoid costly mistakes while Volvo relies on consumer research and test markets before building new products.

Electronic computers, Electronic Computer Manufacturing, Computers & Auxiliary Equip, Motor Vehicles, Automobile and Light Duty Motor Vehicle Manufacturing, Aircraft, Aircraft Manufacturing, Management, Computer industry, Industrial efficiency, Economic efficiency, Aircraft industry, Boeing Co., BA, AB Volvo, Sun Microsystems Ltd.

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