Health care organizations can learn from the experiences of others

Article Abstract:

Health care organizations can optimize the success of their quality programs, and learn about various aspects of changes in organizational culture and processes from the experiences of other similar organizations. Quality implementation experiences of several hospitals reveal the importance of supportive culture, physician participation, adequate program planning and training for successful implementation. Lack of time, support, staff education, difficulty in obtaining data, and employee and physician resistance are some of the problems that impede program implementation.

Health facilities

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Reengineering in health care: chain hand-offs and the four-phase work cycle

Article Abstract:

A strategy that uses linguistic actions to map and redesign chain hand-off processes allows quick, comprehensive patient evaluations at the Continental Rehabilitation Hospital of San Diego, CA. The four-phase work cycle of preparation, negotiation, performance, and acceptance forms the basis for the strategy. The evaluation aims at analyzing the effectiveness of a treatment on patients. The strategy emphasizes the need for adding value and ensuring customer satisfaction in health care services. It also stresses the importance of trust between customers and providers.

Care and treatment, Methods, Hospital patients, Health services administration

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