Quality begins and ends with data

Article Abstract:

A scientific approach to implementing total quality management involves the use of available data upon which to base information for planning and management decisions. The performance of the hip and knee replacement facility in Tamworth Base Hospital, Australia was evaluated using state and hospital in-patient statistics. The problems were diagnosed and quality improvement measures were implemented based on the statistical conclusions.

Evaluation, Health care industry, Health facilities, Information management, Total quality management

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Strategic leadership for quality in health care

Article Abstract:

Total quality management which are effective in other industrial environments can be applied to health care organizations. Strategic management will enable the health sector to attain goals which include improving clinical service, and customer relations and cutting health care costs. Critical areas in health care services which concern high-level managers are also discussed.

Methods, Practice, Health services administrators, Health services administration

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• Abstracts: A crisis in health care. Implementing TQM in health care requires adaptation and innovation. What are good health care measurements?

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