Internal certification: the key to continuous quality success

Article Abstract:

The internal certification program initiated by Caterpillar Inc in Peoria, IL in 1988 has generated success in terms of quality and cost benefits. The program centered on recognizing employees who worked on production processes that produced defect-free components and assemblies. Awards were given on site by the company's top managers. The certification program resulted in improved layout, less material handling and inventory, increased training and education and enhanced information systems. Caterpillar Inc also has a certification program for its suppliers to ensure product standards.

Construction machinery, Industrial trucks and tractors, Standards, Quality management, Industrial equipment and supplies industry, Industrial equipment industry, Caterpillar Inc., Process control

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Johnson Space Center reaches for the stars: ISO 9001 certification leads shift from problem correction to prevention and information sharing

Article Abstract:

The work involved in achieving ISO 9001 certification for the Johnson Space Center is discussed. It was found that managers need to be actively involved in this process and that there must be strong ownership of processes. Certification has played a valuable role in creating good working relationships between Johnson Space Center organizations.

Management, ISO 9001 (Standard), United States. Johnson Space Center

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American Society for Quality certification program gains wider recognition

Article Abstract:

Issues concerning the growing professional importance of the American Society for Quality qualifications and the positive benefits employees can gain from taking the exams are discussed.

United States, Study and teaching, Professional education, Technical education, American Society for Quality

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