Making the pitch in the executive suite: how quality got to the top with six Baldrige Award winners

Article Abstract:

There can be significant challenges associated with persuading senior executives to support a large-scale quality initiative. This has been the experience of some Malcolm Baldrige National Quality Award winners. Texas Nameplate Co Pres and CEO Dale Crownover, for example, feels that the best way to make quality attractive to top executives is to supply documentation indicating how quality can reduce costs. Boeing AT&T Vice Pres Total Quality Integration Randy Mizer emphasizes that not all senior managers understand the link between total quality and total business excellence.

Methods, Total quality management

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Quality for the long haul at Gerber: building trust through commitment

Article Abstract:

Baby food manufacturer Gerber Products Co became in 1999 the first sustaining member of the American Society for Quality to reach 25 years of membership. The company's quality initiatives have undergone a number of stages, but they have always sought to ensure that consumers continue to see the company's products as a symbol of excellence. Teamwork has been the most significant quality-related development at Gerber. The company places strong emphasis on trust, and this strengthens employees' commitment to quality in all aspects of their work.

Quality management, Baby foods industry, Gerber Products Co., GEB

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Quality awards make winners of us all: They stimulate improvement, highlight best practices

Article Abstract:

Quality awards in the context of the Malcolm Baldrige National Quality Improvements Act are discussed, at the annual Quality Congress. A comparative analysis of national and regional quality awards is also provided, along with a list of national quality awards.

Achievements and awards, Quality control

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