Malcolm Baldrige national quality award: the message is clear

Article Abstract:

Motorola's Commercial, Government and Industrial Solutions Sector (CGISS), won the prestigious Baldrige award in 2002 for the second time in less than 15 years. The division was able to increase its direct customer loyalty, customer satisfaction and market share through stringent improvement measures.

Telephone and telegraph apparatus, Telecommunications equipment industry, Motorola Inc.

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Employee and patient focus earns the Baldrige

Article Abstract:

The Malcolm Baldrige National Quality Award won by Bronson Methodist Hospital for its care of employees and patients is discussed.

HEALTH SERVICES, Health care industry

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How to prepare an excellence award application

Article Abstract:

The methods to prepare an excellence award application with Malcom Baldrige National Quality Award are discussed.

Management dynamics, Management, Company business management

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