Quality in a litigious land

Article Abstract:

Architects can avoid lawsuits if they maintain good working relationships with their clients. Problems arising from forms of agreement can be prevented by executing contracts which specify client requirements. A good contract, complemented by risk management procedures such as insurance, in-house work evaluation and executive responsibility may be effective tools against actionable complaints. Prior to signing legal agreements, architects and architectural firms must be totally sure of their uncompromised capacity to do the specified work.

Methods, Practice, Contracts, Risk management, Architects, Architecture

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Delivering quality to retailers and consumers

Article Abstract:

Merchants Home Delivery Service Inc has to satisfy the demands of both retailers and consumers. The firm delivers for furniture and appliance retailers all over North America. Merchants uses a computer-aided system called Quality Management System (QMS) to obtain reactions and comments from consumers. The system enables the company to assess their services and improve them in the process. QMS requires inputs and comments from retailers, consumers, contractors and corporate associates.

Local trucking, without storage, Quality management, Home delivery of goods, Home deliveries (Transportation), Merchants Home Delivery Service Inc., Quality Management System (Computer program)

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Using computer simulation in quality control

Article Abstract:

It is suggested that computer simulation be used in place of algebraic calculations in solving statistical quality control problems. The resampling approach is just one of the methods performed with computer simulation. It is the preferred technique for numerous problems found in statistical quality control because it can be easily comprehended and a considerable mathematical background is not needed.

Tests, problems and exercises, Computer simulation, Acceptance sampling

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