What quality-conscious companies are overlooking

Article Abstract:

Executives cannot be expected to implement total quality management if they cannot systematically organize their own working environment. There are evidences to support that managers are often beset with mounting work simply because of unsystematic habits. This problem can be attributed to the absence of a benchmark to guide managers in the various office functions. Managers can have benchmark work habits despite having a diverse set of responsibities and functions.

Work environment, Executives, Methods engineering

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Breaking new ground in service quality

Article Abstract:

Customer service requires total dedication from all members of an organization. An unwavering focus on performance quality eventually leads to increased customer satisfaction. Dun and Bradstreet Information Services has implemented performance quality using a method that relies on small-scale changes in quality management. The firm has implemented departmental quality programs which provide measurable customer response.

Credit reporting services, Measurement, Information services, Customer service, Consumer confidence, Information services industry, Dun & Bradstreet Information Services N.A.

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