Making the call

Article Abstract:

The costs and benefits of Voice-Over-Internet Protocol (VoIP), also known as an Internet phone system, for businesses are discussed. VoIP allows users to make phone calls using broadband Internet connection rather then traditional phone lines and for businesses, this technology helps in reducing the costs per call compared with landline phone services.

Small Business, Voice over IP, VoIP (Network protocols), Technology application, Broadband transmission, Broadband, Broadband Internet, SOHO, VoIP (Network protocol)

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For now, dealers win online battle for fleet buyers

Article Abstract:

US consumers spent $360 billion on new cars in 1999, of which almost $6 billion was accounted for by Internet transactions. Auto industry research company J.D. Power forecasts that half of all new cars will be bought via the Internet by 2002. Most Internet sites focus on private customers, not fleet buyers.

Purchasing, Internet, Online services, Internet services, Automobiles, Motor vehicle fleets, Fleets (Automotive)

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Empowered employees

Article Abstract:

Mike Shaw Automotive has reported more than $219 million in annual revenues at its five dealerships in 2003. Mike credits his employees, whom he describes as empowered and motivated through the system of process management, which is one of the keys to his success.

Motor vehicles and car bodies, Sales, profits & dividends, Management dynamics, Personnel administration, Management, Human resource management, Automobile industry, Company sales and earnings, Company earnings/profit, Company business management, Company personnel management, Hispanic American business enterprises, Shaw, Mike

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