The role of apology in mediation

Article Abstract:

Apology can play an important role in mediation, and thus should not be dismissed or idealized. Apologies can be tactical, explanatory, formalistic, or 'happy-ending,' the latter being a sign of true remorse that can transform the concerned parties' relationship. Factors that influence the effectiveness of apology include aspects of character such as self-image, interpersonal orientation, and gender; the role played by lawyers and the legal system; timing, manner and the intervention of the mediator; the length of the conflict; and the nature of the dispute and availability of other forms of relief.

United States, Negotiation, mediation and arbitration, Mediation, Apologizing

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Three weeks on the trail

Article Abstract:

Huntington Beach, CA, Boy Scout Troop 1226 spent 23 days hiking the John Muir Trail. The scouts, who encountered bears nine times during the trek, stress the beauty of the trail and noted that the fun they had outweighed the difficulties.

Recreation, Hiking, Trails, Boy Scouts, John Muir National Historic Site, Martinez, California

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Thinkniks: trad v. fad

Article Abstract:

Globally employers will increasingly demand workers with knowledge management skills, but confusion surrounds the best way to train them. A combination of electronic-learning and more traditional education may be beneficial.

Usage, Innovations, Education, Learning, Management training

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