An epidemiological approach to quality assurance in the hospital

Article Abstract:

A study is conducted to examine the effectivity of an epidemiological approach to quality control in medical care. The study focuses on possible disadvantages in applying the methodology in hospital quality assurance and assumes that such techniques influence quality assurance testing and event perception. Results show that a vital understanding of epidemiological limits is necessary in setting realistic expectations of quality assurance.

Analysis, Usage, Bayesian statistical decision theory, Bayesian analysis, Medical care, Medical care quality, Epidemiological research, Cross sectional studies

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Evaluating user satisfaction in a hospital environment: an exploratory study

Article Abstract:

The rationale for measuring user satisfaction and the appropriate approaches to implement measurement procedures in a hospital setting are explained. Hospital information systems and user information satisfaction are valuable tools in identifying potential problem areas in hospital operations. Results of the application of a tested user satisfaction measurement instrument in a specific hospital are also presented.

Evaluation, Appreciation, User groups, Hospital information systems

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Patient contribution to the design and meaning of patient satisfaction for quality assurance purposes: the psychiatric case

Article Abstract:

Quality in health services has come to be based on perceptual rather than objective measures. Patient satisfaction, once measured, may be incorporated into a quality assurance program. A procedure to develop and measure satisfaction directly from patients is described. An empirical study using the procedure on psychiatric patients is also reported.

Care and treatment, Management, Services, Health care industry, Patient satisfaction, Psychotherapy patients, Psychiatric hospitals

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