Components of the cost controlling quality: a transaction cost economics approach
Article Abstract:
A transaction-cost economics approach helps analyze the elements of quality control costs in a medical transaction. Healthcare transactions include the interactions between medical professionals, such as an exchange between physician and pharmacist. The transaction-cost economics approach takes into account the influence of complexity, quantity, and uncertainty. In the medical transaction decision process, the organizations pursue the least expensive, highest quality service. Quality control of transaction costs requires sufficient resources.
Publication Name: Hospital & Health Services Administration
Subject: Health care industry
ISSN: 8750-3735
Year: 1997
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Strategic alliances: two perspectives for understanding their effects on health services
Article Abstract:
Healthcare industries considering strategic alliances to help control costs, increase access to resources and meet research needs should analyze potential alliances using a variance and process perspective. Variance perspective analyzes the overall performance and outcome of a strategic alliance and its effect on established community medical practices, and process perspective assesses potential problems which may be encountered during a strategic alliance's adoption stages. An analysis of managerial impact is included.
Publication Name: Hospital & Health Services Administration
Subject: Health care industry
ISSN: 8750-3735
Year: 1992
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Patient satisfaction with ambulatory healthcare services: waiting time and filling time
Article Abstract:
A study reveals the effect of waiting time on patients' perception of health-care service and suggests that management of waiting time can alleviate its negation impact on patient impressions. Confirming results of previous findings, this study concludes that customer satisfaction increases as waiting time decreases. Methods used to improve customer perception of the health-care experience without decreasing waiting times include keeping the patient occupied and telling the patient how long they will have to wait.
Publication Name: Hospital & Health Services Administration
Subject: Health care industry
ISSN: 8750-3735
Year: 1997
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