The problematic fit of diagnosis and strategy for medical group stakeholders - including IDS/Ns

Article Abstract:

Identifying the key from the marginal stakeholders and assessing their fit to the company effort are vital to a company's success because considerable time, money and effort are being invested on them. Strategies have to be developed to better defend against nonsupportive stakeholders who have control of the system thereby reducing the autonomy of the medical practitioners and, consequently, physician satisfaction. Data from 270 medical practice executives determining the fit between stakeholder diagnosis and stakeholder management strategy is presented.

Research, Health care industry, Stockholders, Investor relations

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Methods of measuring patient satisfaction in health care organizations

Article Abstract:

Nine various methods of assessing patient satisfaction are presented and the situations in which each is best suited for are discussed. The nine methods are: management observation; employment feedback programs; work teams and quality circles; focus groups; comment cards; mail surveys; onsite personal interviews; telephone interviews; and mystery shoppers. Measuring patient service quality is an important component of total quality management and continuous quality improvement efforts of health care facilities. These efforts represent a comprehensive and systematic procedure for improving the quality of health care.

Evaluation, Measurement, Patient satisfaction, Health facilities

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