The components of satisfaction with outpatient pharmacy services

Article Abstract:

A study of consumer satisfaction with pharmacy services found the most important factors to be professional communication by the pharmacist, whether the prescription was labeled clearly and filled promptly, and if the waiting area was comfortable and staff courteous. Surveys including attitudinal and demographic data questions were mailed to recent patrons of a midwestern outpatient pharmacy. Data was analysed by means of correlation analysis, stepwise multiple regression, and factor analysis.

Drug stores and proprietary stores, Surveys, Patient satisfaction, Pharmaceutical services, Pharmacy management

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A model for understanding benefit segmentation in preventive health care

Article Abstract:

Medical sociology and marketing studies have shown that understanding health care behaviors can improve the strategies of preventive-oriented health care personnel. The use of benefit segmentation analysis based on psychographic measures, socioeconomic variables, degree of participation and health role behavior to the Health Belief model is essential to the success of these strategies.

Social services, not elsewhere classified, Health care industry, Health behavior

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