Data-driven interventions to improve patient satisfaction

Article Abstract:

Hospital nurses contribute largely to good health care which is the key to patient satisfaction. A model developed at a University hospital center targeted specifics of care, such as food, discharge planning, housekeeping, nursing care, and staff attitude. The nurses also investigated why patients were especially dissatisfied during one-day stays. Despite staff reduction and budget constraints, the level of patient satisfaction rose following pertinent changes.

Standards, Medical care, Surveys, Patient satisfaction, Hospital patients

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An Important Theme for the Financial Environment

Article Abstract:

The article describes the effects downsizing and cost cutting has on patient care in hospitals. Issues discussed include new responsibilities given to nurses aides, the importance of maintaining high standards of patient care, and the need for skilled professional nurses in an environment mandated to provide 24-hour patient care.

United States, Care and treatment, Patients, Hospitals, Patient care, Hospital administration

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