Illness belongs to the people

Article Abstract:

The new NHS Direct telephone advice line launched in the UK by the National Health Service has been highly successful in dealing with patients suffering from the flu. The service, which currently covers 65% of the UK, took an average of 5,000 calls per day during autumn 1999, with 10,600 on Christmas Day and 14,800 on New Year's Day. It is suggested that the attention paid to the patient by the nurse over the telephone may have alot to do with the success of the service, in comparison to GP's tendencies to generalise when faced with a plethora of patients seeking help in a surgery.

United Kingdom, Services, United Kingdom. National Health Service, Hotlines (Counseling)

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Revealing the invisible profession

Article Abstract:

It is vital to support community nurses in the UK, ensuring that their valuable contribution is not overlooked. There must be training and support for initiatives such as the provision of meningitis C vaccinations to children, and the profile of community nurses must be raised.

Practice, Community health nursing

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If only we could just say no

Article Abstract:

The large number of cases reported in 1999 and 2000 concerning the incompetence of medical staff is discussed. The benefits of monitoring doctors' performance and the regulation of doctors by the General Medical Council are considered.

Officials and employees, Discipline, Hospitals, Physicians, Medical malpractice, General Medical Council

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