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Do you have too many customers? Jettison your marginal customers so you can focus on the valuable ones, and reap profits

Article Abstract:

Many firms are shedding old ways of marketing based on mass-market standardization, or creating a product that appeals to the average customer. Instead, firms are discovering that profits are increased if they become a customer-driven company that develops products tailored to the needs of their most valuable customers, not every customer. The aim is to achieve not market share but a share of that particular customer's market.

Author: Kasanoff, Bruce
Publisher: Penton Business Media, Inc.
Publication Name: Marketing Tools
Subject: Advertising, marketing and public relations
ISSN: 1076-4879
Year: 1998
Product Development, Management

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Parsons, professions and the sociology of health care

Article Abstract:

The late sociologist Talcott Parsons was concerned with the processes that maintain social stability and order, and was able to draw on a developing body of sociological research. He viewed the process of social change as a type of Darwinism and believed modern US society was a model for other societies to emulate. He saw social systems as divided into social institutions each contributing to society's functioning.

Author: Alaszewski, Andy
Publisher: Macmillan Publishing Ltd.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 1995
Biography, Sociologists, Parsons, Talcott

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Heroes of the Grand Forks flood

Article Abstract:

Five women whose generosity aided the victims of the spring 1997 flood in Grand Forks are profiled. One became an advocate for those in need. Another donated her daughter's prom dress to a high school student.

Author: Sprung, Christopher
Publisher: Gruner & Jahr USA Publishing
Publication Name: McCall's
Subject: Arts and entertainment industries
ISSN: 0024-8908
Year: 1997
Personal narratives, Natural disasters, Floods, Disaster relief, Disaster victims, Grand Forks, North Dakota

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