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Reflections on a century of excellence

Article Abstract:

The Tufts University School of Medicine in Boston is celebrating its 100-year anniversary in 1993. It was founded in 1893 by seven faculty members of the College of Physicians and Surgeons. The College of Physicians and Surgeons was a medical school with a poor reputation and outdated facilities and curriculum. Affiliation with Tufts University enabled the creation of a more challenging academic environment with higher standards for academic achievement. The Tufts University School of Medicine has maintained these standards for academic achievement over the last century. It is one of the leading institutions in medical education and research worldwide. Women students have always been admitted beginning, with the first class in 1893. A formal program in medical research was begun in 1899, and the school was a leader in the innovation of medical education curriculum.

Author: Madoff, Morton A.
Publisher: American Medical Association
Publication Name: JAMA, The Journal of the American Medical Association
Subject: Health
ISSN: 0098-7484
Year: 1993
Editorial, History, Medical education, Tufts University. School of Medicine

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Reflections of a maverick measurement maven

Article Abstract:

A professor who has been involved in the field of physician testing and evaluation for 35 years describes both the encouraging progress made in testing methods and the lack of fundamental change regarding competency. After delivering a speech on medical credentialing to the American Board of Medical Specialties in 1994, the professor received a transcript of a speech given to the group 50 years earlier that stated the same central problem and called for boards and faculty to design examinations based on defined competency, which would yield more valid results. Current medical testing is, however, moving away from essay and multiple-choice tests to performance-based and simulation testing. This change gives testers the opportunity to show their understanding of medical procedures by actual demonstration.

Author: McGuire, Christine H.
Publisher: American Medical Association
Publication Name: JAMA, The Journal of the American Medical Association
Subject: Health
ISSN: 0098-7484
Year: 1995
Innovations, Testing, Physicians, Medical professions, Clinical competence, Competency based education

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Service Excellence in Health Care

Article Abstract:

Doctors should integrate the principles of customer service into their practices. Quality of service is just as important as quality of care. Quality of service may be one component of patient satisfaction. Patients definitely take the quality of service into consideration when decided whether they have received good quality medical care. Many doctors and nurses have never been trained to deliver good quality customer service. However, many books and articles have been written about providing good quality customer service. Most people seeking medical care can be considered patients and customers.

Author: Mayer, Thorn, Cates, Robert J.
Publisher: American Medical Association
Publication Name: JAMA, The Journal of the American Medical Association
Subject: Health
ISSN: 0098-7484
Year: 1999
Social aspects, Analysis, Medical care, Customer service

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