The use of patient complaints to improve service delivery

Article Abstract:

The guidelines issued by the National Health Service (NHS) Executive for dealing with patients' complaints following the Wilson Report in 1994 should ensure that complaints are dealt with more quickly. Hospital and health unit staff should accept that complaints can identify problem areas and provide an impetus for change. Creating satisfied customers from disgruntled ones is good public relations and people should be encouraged to voice what they consider to be legitimate grievances.

Hospitals, Cover Story, Consumer complaints, Complaints (Administrative procedure)

---

Providing for the needs of a dependent patient at home

Article Abstract:

The complicated nursing and social needs of a patient and here carer are described. The patient became dependent for all daily activities following a cerebral vascular accident, and was hospitalised. Her husband was encouraged to take part in his wif's care on the ward to help prepare him for caring for her at home. Following her discharge from hospital her husband coped well with all the physical aspects of caring with support from services and respite care.

Practice, Caregivers

---

Achieving patient compliance

Article Abstract:

Many ophthalmic patients fail to comply with treatment regimes. Lack of understanding about the condition, inadequate instructions or practical difficulties may be causes. Information leaflets and multi-lingual written instructions may encourage compliance. Nurses should check patients' understanding and expertise in administering treatment. Opportunities for practice should be available. The opthalmic commnuity nurse could provide additional support.

Care and treatment, Patient compliance, Eye

Similar abstracts:

• Abstracts: The psychological care of patients with insulin-dependent diabetes mellitus
• Abstracts: Peripheral blood of AIDS patients contains cells capable of providing accessory function for the natural killer cell-mediated, lysis of herpes simplex virus-infected targets despite low interferon-alpha production
• Abstracts: Fingerstick glucose determination in shock. Clinical incoherence about persons: the problem of the persistent vegetative state
• Abstracts: The role of the primary care physician. Primary care providers' responsiveness to health-risk behaviors reported by adolescent patients
• Abstracts: The loss that changed my life. The aftershocks of a woman pilot's death. Paula Coughlin: the woman who changed the U.S. Navy

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.