Better communication at General Motors

Article Abstract:

A recent study at a General Motors automobile plant by General Motors Corp (GM), the University of Alabama, and the United Auto Workers, which examined communication devices used at the plant, helped to indicate which devices were needed to enhance communication and performance at the plant. During the time of the study, the plant employed from 1164 to 204 hourly workers and 56 salaried employees. A variety of difficulties were revealed including: lack of training for advisors; horizontal and vertical channels of communication; and inadequate quality and quantity of parts supply. After analysis, GM implemented changes, and the results of the alterations are increased communication and plant efficiency. Efforts also continue to provide mechanisms for ongoing and enhanced levels of involvement. The study delineated ways to build involvement including: starting with employee input before considering recommendations; developing mechanisms to focus on issues; and demonstrating commitment.

Research, Performance, General Motors Corp., GM, United Automobile Workers, Business communication, Alabama, University of

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Draw on new lines of communication

Article Abstract:

Art therapy techniques can be used in business situation to solve problems faced by groups of people working together and to alleviate stress associated with the work environment. Three examples of art therapy applications in business situations are described, and forms are provided for four art therapy exercises designed to evaluate (and improve) job satisfaction. Art therapy can also be applied to any situation in which more conventional forms of communication have ceased to function effectively.

Methods, Usage, Innovations, Business consultants, Management consultants, Problem solving, Art therapy

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'Communication' is buzzword in defined contribution arena

Article Abstract:

The importance of effective employee communication in defined contribution plans is highlighted. Through employee communication, companies can make individuals aware of the need to look for ways to save enough to ensure a comfortable retirement and make them realize that a 401(k) plan is the best way to assure themselves of financial security after retirement. How the marketing function of communication can be harnessed is also discussed.

Analysis, Column, Telecommunications systems, Human resource management, Employee benefits

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