Rules for management communication

Article Abstract:

Mistakes that managers commonly make when communicating with employees include: claiming that they are too busy to communicate; mistakenly believing that they are already good communicators; hiding their feelings; emulating bad examples set by their bosses, and being uncomfortable with open communication. Ways to overcome these problems include: reinforcing good communication practices by setting a good example, providing incentives for good communication; formalizing procedures and programs that give subordinates a chance to be heard; recognizing that communication must be both frequent and meaningful, establishing a culture of open communication; stressing clarity on communication; and conducting training session in communication skills.

Interpersonal communication, Business communication

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Two-sided performance reviews

Article Abstract:

Many firms conduct employee performance reviews, but often the review sessions are awkward, difficult and not structured to analyze problems or suggest ways to improve. Modern performance reviews need to encompass three steps: goal setting, progress reviews, and performance reviews. One way to achieve successful review results is to train managers and employees in the art of performance reviews. A management program may address: negotiating goals with employees; helping employees to set development plans; and learning active listening. An employee program may address: formulating action plans; receiving constructive criticism; and practicing active listening.

Analysis, Employee motivation, Performance standards, Job performance standards

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How managers create monsters

Article Abstract:

Poor supervisor/employee communication can cause problems with job performance and employee motivation, as well as increase turnover rates. Often problems start from the beginning when hirees are misled about the realities of actual job duties, and continue because of bad management skills on the part of supervisors. Supervisors who want to change negative employee communication need to work on identifying ways they as managers can alter their own actions and attitudes to work with unhappy employees.

Labor relations

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